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Do you Charge delivery?
We don't charge the long distance delivery from Penang to Selangor. The delivery fee is only from our Puchong Hub your location.
How much is the delivery charges?
The delivery fee depends on the distance and type of vehicle used. We use local delivery service such as lalamove, grab, etc. You will be able to see the delivery fee at the point of check-out before payment.
Is there a limit per order?
No, There is no limit or minimum per order. However there is a limit set by merchant base on their individual capacity for the selected available day.
Can i place order for self collect?
Yes, you can select Delivery or Pickup at the check-out and select the Pickup location at check-out page.
How do i place quantity more than merchant's daily limit?
Pls contact Customer Service 1700829331 for large quantity delivery.
What time can i expect the delivery to arrive my location?
Delivery is scheduled to complete between 5pm - 7pm. Notification will be send once delivery is pickup by delivery rider.
Will i be notified when the delivery is on the way?
Yes, we will send notification once delivery rider has pickup the delivery.
How do i place order for Delivery or Self Pickup for a friend or relative?
Yes, pls input Recipient Name, Contact and Location/Address at the Check-out page. Similarly for Self Collect, pls select Pickup at the check-out page, input Recipient Name and Contact .
Can i cancel my order or product items?
Yes, you may cancel your order or product items 72 hours before the delivery date. The value will be credited to your iOnefood account.
How can i add more product items to my order?
Due to delivery size calculation, we are unable to add more product items once payment is made. However, you may cancel order (72hrs before delivery date) and reorder to include product items desired.
How is the food pack?
All soup and gravy base foods is pack separately to prevent noodles from becoming soggy.
How many days can save the foods?
Pls refer to the menu description. Generally is best to consume within the delivery day.
Is the foods Frozen?
The food is freshly cook on by the Sifu on the day of delivery, We collect the foods at 10am in Penang, The transport will reach Selangor about 3.30pm-4pm, The foods will be combine according to order and deliver between 5-7pm same day.