FAQ

You can browse products offered by merchants from each state. I.e. Penang, Ipoh, Kuala Lumpur, Melaka and Johor. The products offered by merchants may be available locally in your state and other states. Alternatively, You may also contact desired merchants directly from the merchants list for the availability of their product in your location.

You may place order as many products you desired in a single order offered by a merchant. However only products in the same location and pickup time can be combine in a single order.

Merchant will accept your order when the total order booking has reached the target quantity set. You will be notified via email with payment link to complete your booking. Payment must be made 1day before pickup date.

The pickup location and time is listed on the products menu. The location detail is also available on your account Order History. Email notification will sent for pickup.

Yes, Cancellation can only be made prior to merchant acceptance of your booking.

No, we don't charge the long distance delivery fee from Penang to Selangor or KL.

The delivery fee depends on the distance and type of vehicle used. We use delivery service such as lalamove, grab, etc. You will be able to see the delivery fee at the check-out page before payment.

No, There is no limit or minimum per order. However there is a limit set by merchant base on their individual capacity for the selected available day.

Yes, Self pickup is available at our Hub. FYI, Self pickup availability may be close when volume if full. Self pickup must be by own self or family.

Pls contact Customer Service 1700829331 for large quantity delivery.

Delivery is scheduled to complete between 5pm - 7pm. Notification will be send once delivery is pickup by delivery rider.

Yes, we will send notification once delivery rider has pickup the delivery.

Yes, pls input Recipient Name, Contact and Location/Address at the Check-out page. Similarly for Self Collect, pls select Pickup at the check-out page, input Recipient Name and Contact .

Yes, you may cancel your order or product items 48 hours before the delivery date. Pls submit your submit your request via the Contact Us from our website. FYI, the value will be credited to your iOnefood account.

Pls submit your request via Contact Us on our website or contact our customer service line 1700829331 for changes to your order. Additional delivery fee will be required if total product size vehicle capacity. Changes to order cut-off 1 day before delivery date.

Pls submit the address changes via Contact Us on our website or contact our customer service 1700829331. Pls note that additional delivery fee may be required. Latest cut-off time for address changes is 1day before delivery date.

Per pack minimum RM3 or 25% of the merchant's product price from Penang to iPoh or Selangor.

All soup and gravy base foods is pack separately to prevent noodles from becoming soggy.

Pls refer to the menu description. Generally is best to consume within the delivery day.

The food is freshly cook on by the Sifu on the day of delivery, We collect the foods at 10am in Penang, The transport will reach Selangor about 3.30pm-4pm, The foods will be combine according to order and deliver between 5-7pm same day.