Terms and Conditions of Products and Services

Acceptable Use Policy / Website Disclaimer - This page sets out the terms and conditions (“Terms of Use”) for using the www.iOnefood.my website and iOnefood mobile application (collectively known as “Website”). The Website is owned and operated by I One Venture and/or its subsidiaries.
Please read these terms of use carefully before using this website. You should immediate stop and refrain from using this website if you do not agree to this terms of use.

Introduction

I One Venture and its subsidiaries (“iOnefood, Penang One, Ipoh One, KL One, Melaka One, Johor One, “we”, “us”, “our””), are Malaysian entities, indirectly owned by I One Venture Group (“IOVG”). Penang One is a wholly owned subsidiary of I One Venture and its respective affiliates shall collectively be known as I One Venture Group of Companies. For avoidance of doubt, affiliates shall mean an entity, present and future, that directly or indirectly, through one or more intermediaries, controls, is controlled by, or is under common control with I One Venture. The term “control” (including the terms “controlled by” and “under common control with”) means the possession, directly or indirectly, of the power to direct or cause the direction of the management and policies of I One Venture, whether through the ownership of voting securities, by contract or otherwise

This Website is managed and operated out of Malaysia with the server located in Malaysia. Though this website may be accessible from anywhere in the world, the availability of the functions, products, and services discussed, mentioned, supplied, and provided through or on this website may vary by country or region. Should you choose to visit this website from countries or regions outside of Malaysia, you do so on your own volition and shall use our Website only as permitted by your local laws.

Through the Website, we make available for sale a wide variety of food products and food services (collectively known as “Products and Services''). Should you wish to purchase these Products and Services, you may be directed to another External Site (hereunder defined) which may contain its own respective terms of use. If you wish to continue with the purchase of the Product and Service, you agree to be additionally bound by the specific terms of use applicable to the particular Product and Service.

In the event of conflict between this Terms of Use and specific terms of use, the latter shall prevail. We reserve the right to amend, modify, add, delete and make corrections to this Terms of Use at any time and would advise you to review these Terms of Use and any specific terms of use periodically to be aware of such modifications. In any event, we will notify users of any modification by updating the terms on our website @www.iOnefood.my (“Website”) and by including a "NEWLY UPDATED" label for a period of 30 days. After the 30-days’ period, the updated version(s) of the Terms of Use shall supersede all previous versions of the Terms of Use with automatic effect, without any further action by us. You acknowledge and agree that you shall be bound by the terms of the most recent version of the Terms of Use found on the Website.

1. I ONE VENTURE is concerned about your right to privacy. Therefore, I ONE VENTURE together with the I ONE VENTURE Group of Companies (hereunder defined) pledge to be responsible when gathering your personal information and to protect your privacy in every possible way. Although this Privacy Statement is not a contract and does not create any legal rights, it serves as an expression of our commitment to protecting private personal information.
2. I ONE VENTURE and its subsidiaries (“I ONE VENTURE”, “we”, “us”, “our”) are Malaysian entities, indirectly owned by I ONE VENTURE (“IOV”). Penang One, KL One, Ipoh One, Melaka One, Johor One and its respective affiliates shall collectively be known as I ONE VENTURE Group of Companies. For avoidance of doubt, affiliates shall mean an entity, present and future, that directly or indirectly, through one or more intermediaries, controls, is controlled by, or is under common control with I ONE VENTURE. The term “control” (including the terms “controlled by” and “under common control with”) means the possession, directly or indirectly, of the power to direct or cause the direction of the management and policies of I ONE VENTURE, whether through the ownership of voting securities, by contract or otherwise
3. We reserve the right to amend, modify, add, delete and make corrections to this Privacy Statement at any time and will notify users of the same by updating the statement on the Website and by including a "NEWLY UPDATED" label with the "PRIVACY STATEMENT" link on the Website for a period of 30 days. After the 30-days’ period, the updated version(s) of the Privacy Statement shall supersede all previous versions of the Privacy Statement with automatic effect, without any further action by us. You acknowledge and agree that all your Personal Information collected or processed by us (including all information already in our possession), shall be processed in accordance with the terms of the most recent version of the Privacy Statement found on the Website.
4. This Privacy Statement describes the information that we collect, how it is used, when it may be shared with others, and how we safeguard its confidentiality and security.
5. This Privacy Statement is applicable to all users of this Website and those who have provided their personal information to any third party providers of products and services.

Intellectual Property Right

You acknowledge and agree that all copyright, database rights, trademarks and all other intellectual property rights or other property rights relating to the Website, including but not limited to content, in whichever form, and lay out, shall remain at all times vested in us or their respective owner.

The contents of our Website are intended for your personal non-commercial use only. Graphics and images on this Website are protected by copyright and may not be reproduced or appropriated in any manner without our written permission. Modification of any of the materials or use of the materials for any other purpose will be a violation of our copyright and other intellectual property rights and the copyright and intellectual property rights of the respective owners.

This Website and the Products and Services, technology and processes contained may be the subject of other intellectual property rights owned by I One Venture Group of Companies or by third parties. No licence is granted in respect of such intellectual property rights other than as set out in this Terms of Use. Your use of this Website must not in any way infringe the intellectual property rights of any party.

Content

Whilst every effort is made to update the information contained on this Website, neither I One Venture, I One Venture Group of Companies nor any third party or data or content owner/provider make any representations or warranties, whether express, implied in law or residual, as to the sequence, accuracy, completeness or reliability of information, opinions, any share price information, research information, data and/or content contained on the Website (including but not limited to any information which may be provided by any third party or data or content providers) (“Information”) and shall not be bound in any manner by any information contained on the Website.

The Company reserves the right at any time to change or discontinue without notice, any aspect or feature of this Website. No information shall be construed as advice and the information contained in the Website is offered for information purposes only and is not intended for trading purposes. You rely on the information contained on this Website at your own discretion. If you find an error or omission at this site, you can let us know by contacting us in the manner described at the Contact Us section below.

Use of Website

By using this Website;

1. You warrant that you have reached the age of majority and have capacity to enter into a legally binding contract in the territory in which you reside and that you will only use this Website to make legitimate purchases;
2. It is your responsibility to ensure that any products, services or information available through the Website meet your specific requirements;
3. You will be fully responsible for all matters arising from your use of this Website;
4. You will not use this Website in any manner which breaches any applicable laws and regulations;
5. You will not interfere or attempt to interfere with the operation or functionality of the Website and not to obtain or attempt to obtain unauthorised access, via whatever means, to our systems;
6. You agree that we have the right to send you administrative and promotional emails. We may also send you information regarding your account activity and purchases, as well as updates about the Website, Products and Services, new products and/or services as well as any other promotional offers. You are able to opt-out of receiving our promotional e-mails or to unsubscribe such information at any time by clicking the unsubscribe link at the bottom of any of such e-mail correspondence; and
7. You acknowledge that the Products and Services available on the Website may be provided by third parties and you accept that these third parties will have their own applicable terms and conditions in relation to the supply of Products and Services, in which you are further subjected to and shall abide by those additional terms and conditions.

Restriction and Prohibition of Use of this Website

By using this Website including the posting of content and commentary in the Website’s community and chatting channel, or other public communication forums hosted on this Website, you agree that you will not upload, post or otherwise transmit or make available any content (including text links, communications, software, images, sounds, data or other information) that is not consistent with the permissible uses outlined in this Terms of Use including, but not limited to the following:

1. False, inaccurate, misleading, unlawful, harmful, threatening, abusive, tortuous, harassing, defamatory, libelous, invasive of another’s privacy, vulgar, profane, sexually oriented/suggestive/explicit, obscene, racially or ethnically offensive or otherwise objectionable;
2. Violates any laws, third party rights, or infringes on any patent, trademark, trade secret, copyright or other proprietary rights of any party;
3. Attempt to use the Website with crawlers, robots, data mining, extraction tools or any other functionality;
4. Contains software viruses, Trojan horses, worms, time bombs, cancelbots or any other computer code or files that are designed to disrupt, damage or limit the functioning of any software or hardware;
5. Provides any non-public information about I One Venture, I One Venture Group of Companies or any other company or person without the proper authorization to do so. This includes providing the names, addresses and extension numbers of I One Venture and I One Venture Group of Companies’ employees and any of the Website’s users;
6. Intentionally interferes with the operation of any of the Website and/or Products and Services included in this Website without limitation, mail or ‘post’ bombing, news bombing, other flooding techniques, deliberate attempts to overload a system and broadcast attacks;
7. Impersonates any person or entity, including I One Venture and I One Venture Group of Companies’ employees or forges any TCP-IP packet header, email header or any part of a message header. This prohibition does not include the use of aliases or anonymous remailers;
8. Linking to this Website without obtaining the prior written approval of I One Venture; and
9. Use of any automated screen capture or screen scraping technologies to obtain information from this site without the prior written approval of I One Venture is an infringement of I One Venture’s intellectual property rights.

Security

Secure Server Layer (SSL) encrypts the information you send through this Website. Although I One Venture would use its best endeavour to ensure security, I One Venture makes no warranty in respect of the strength or effectiveness of that encryption and I One Venture is not and shall not be held responsible for events arising from unauthorised access of the information you provide.

Contact Us

Should you have any queries or complaints regarding this Website and this Terms of Use, please click here to submit an online form.

Our Privacy Statement

We regard your privacy as important. For more detailed information on how we collect and process your personal information, please refer to our Privacy Statement. By using our Website, you consent to the processing of your personal information as described in our Privacy Statement as may be amended from time to time.

Specific Terms and Conditions of Products and Services

For further information regarding the Products and Services offered for sale on the Website, you can read the specific terms and conditions applicable to the relevant products or services here.

Representations, Warranties and Limitation of Liabilities and Indemnity

The content on this Website is provided on an “as is” and “as available” basis. You therefore agree that your use of this Website and the Products and Services offered for sale on this Website are provided at your sole risk. I One Venture, our officers, directors, employees, partners and suppliers disclaim:

1. all warranties or representations of any kind regarding this Website ,its operations or the accuracy, reliability, completeness, usefulness, non-infringement of intellectual property rights, or quality of any information, content or material included herein;
2. to the fullest extent permitted by applicable laws, all conditions and warranties, express and implied, including but not limited to implied warranties of merchantability or fitness for a particular purpose or non-infringement;
3. all liability to you or anyone else for any direct, indirect, special, consequential or punitive loss or damage (including without limitation loss of revenue, loss of goodwill, loss of reputation and loss of, or damage to, data), incurred or suffered in connection with the use or inability to use this Website whether based in contract, tort or otherwise even if we are informed of their possibility; and
4. all liability to you or anyone else if interference with or damage to your computer systems occurs in connection with use of this Website or an external site. You must take your own precautions to ensure that whatever you select for use from this Website is free of viruses or anything else that may interfere with or damage the operation of your computer systems

In the event of any third-party request, loss, liability, proposition, or expense (including lawyer's fees) brought against I One Venture arising from or relating to your usage of this Website and/or the Products and Services, you agree to defend, indemnify and hold us, our directors, employees, agents, partners, affiliates and other licensed persons, harmless at all time.

Representations and Warranties 
You acknowledge and agree that the content on the Platforms are provided on an “as is” and “as available” basis, and that your use of or reliance upon the Platforms and any content, goods, products or services accessed or obtained thereby is at your sole risk and discretion. While IOV makes reasonable efforts to ensure the provision of the Platforms and the services we offer, are available at all times, we do not warrant or represent that the Platforms shall be provided in a manner which is secure, timely, uninterrupted, error-free, free of technical difficulties, defects or viruses. Please expect temporary interruptions of the Platform due to scheduled or regular system maintenance work, downtimes attributable to internet or electronic communications or events of force majeure.

Limitation of Liability 
To the extent permitted by law, IOV (which shall include its employees, directors, agents, representatives, affiliates and parent company) exclude all liability (whether arising in contract, in negligence or otherwise) for loss or damage which you or any third party may incur in connection with our Platforms, our services, and any website linked to our Platforms and any content or material posted on it. Your exclusive remedy with respect to your use of the Platforms is to discontinue your use of the Platforms. The IOV entities, their agents, representatives, and service providers shall not be liable for any indirect, special, incidental, consequential, or exemplary damages arising from your use of the Platforms or for any other claim related in any way to your use of the Platforms. These exclusions for indirect, special, consequential, and exemplary damages include, without limitation, damages for lost profits, lost data, loss of goodwill, work stoppage, work stoppage, computer failure, or malfunction, or any other commercial damages or losses, even if the IOV entities, their agents, representatives, and service providers have been advised of the possibility thereof and regardless of the legal or equitable theory upon which the claim is based. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, IOV, the IOV entities, its agents, representatives and service providers' liability shall be limited to the extent permitted by law.

Vendor’s representations
IOV shall neither be liable for actions or omissions of the Vendor nor you in regard to provision of the Goods and where Vendor Delivery applies to your Order. IOV does not assume any liability for the quantity, quality, condition or other representations of the Goods and/or services provided by Vendors or guarantee the accuracy or completeness of the information (including menu information, photos and images of the Goods) displayed on the Vendor’s listing/offering on the Platform. Nothing in these Terms shall exclude Vendor’s liability for death or personal injury arising from Vendor’s gross negligence or willful misconduct.

Vendor Liability 
Vendors are responsible for the preparation, condition and quality of Goods. In cases of Vendor Delivery, Vendors are responsible for delivery of the Goods and/or Orders. iOnefood shall not be liable for any loss or damage arising from your contractual relationship with the Vendor. 

Governing Law and Venue

This Website is governed by the laws of Malaysia and should there be any dispute arising from your use of this Website, you further agree to submit to the exclusive jurisdiction of the Malaysia courts.

Miscellaneous

You may not assign or transfer any of your rights or obligations under this Terms of Use, the specific terms and conditions or Privacy Statement.

I One Venture does not guarantee it will take action against all breaches of the provisions of this Terms of Use. The failure to act with respect to a breach by you or others does not amount to waiver of our right to act with respect to subsequent or similar breaches. This Terms of Use set forth the entire understanding and agreement between you and I One Venture with respect to its subject matter.

I One Venture may terminate your use of this Website or any of the Products and Services at any time for any reason or no reason, with or without notice. This Terms of Use and the specific terms and conditions, if applicable, shall continue to govern all use of this Website and the particular Products and Service notwithstanding any termination, suspension, or cancellation.

General Terms

Entire Agreement - The Terms and Conditions, the Terms of Use and the Privacy Policy constitute the sole record of the agreement between you and the Company in relation to your use of the Website. Neither you nor the Company shall be bound by any express, tacit or implied representation, warranty, promise or the like not recorded herein. Unless otherwise specifically stated these Website terms and conditions supersede and replace all prior commitments, undertakings or representations, whether written or oral, between you and the Company in respect of your use of the Website.

Waiver - No indulgence or extension of time which either you or the Company may grant to the other will constitute a waiver of or, whether by estoppels or otherwise, limit any of the existing or future rights of the grantor in terms hereof, save in the event or to the extent that the grantor has signed a written document expressly waiving or limiting such rights.

Cession - The Company shall be entitled to cede, assign and delegate all or any of its rights and obligations in terms of any relevant terms and conditions, policies and notices to any third-party.

Severability - Headings are for reference purposes only and do not limit the scope or extent of such section. All provisions of any relevant terms and conditions, policies and notices are, notwithstanding the manner in which they have been grouped together or linked grammatically, severable from each other. Any provision of any relevant terms and conditions, policies and notices, which is or becomes unenforceable in any jurisdiction, whether due to voidness, invalidity, illegality, unlawfulness or for any reason whatever, shall, in such jurisdiction only and only to the extent that it is so unenforceable, be treated as pro non scripto and the remaining provisions of any relevant terms and conditions, policies and notices shall remain in full force and effect.

This page sets out the privacy statement (“Privacy Statement”) for using the www.ionefood.my website, iOnefood.my mobile application and any subsisting page within the iOnefood.my domain ( collectively known as “Website”). The Website is owned and operated by I ONE VENTURE and/or its subsidiaries.

Information Collection

1. We collect and maintain information that you enter on our Website or give us in any other way (collectively, “Personal Information”). You can choose not to provide certain information, but you may not be able to enjoy all the features of our Website and services provided by us. Personal Information we collect from you helps us to personalise and continually improve your online experience. Here are the types of Personal Information that we collect:

1. Personally Identifiable information e.g. Name, photo, facial features, gender, date of birth, nationality, passport/identification card number, passport expiry date, passport issuing country and country of residence;
2. Contact information e.g. address, email address and phone numbers;;
3. Payment information e.g. credit or debit card information, including the name of cardholder, card number, card issuing bank, card issuing country, card expiry date and banking account details;
4. Transaction information e.g. information relating to your purchase of products or services made on the Website;
5. Health information or medical records; and
6. Technical information e.g. IP address and device ID.
7. Audio material e.g. Voice sample when using Voice Search

2. When you interact with applications created by us, we may collect information about your location and mobile device. The information may be used to provide you with location-based services such as search results and marketing content. You may decline to share your Personal Information with us, or disable location services on your mobile device at any time.

Use of Information Collected

3. We may use the Personal Information for the following purposes:

1. IOV Group of Companies who have access to this Personal Information with our permission and who need to know or have access to this Personal Information in order to: perform the service requested by you (including to make, administer, and manage reservations or handle payments, "single sign-on", and customer service); analyze how you use this Website and other websites belonging to IOV Group of Companies, improve and provide new and personalized offers, products and services, and marketing, for purposes of research, analytics, to develop and improve any existing and future products or services offered by us, to explore further potential initiatives, to optimise research, improve our forecasting abilities, and for other business purposes of IOV Group of Companies; detect, prevent, and investigate fraudulent transactions and/or activities, other illegal activities, and data breaches; internal (audit/compliance) investigations; or as otherwise required or permitted by applicable law
2. Contact information e.g. processing, confirming, fulfilling and completing your transactions and requests for our products and services.
3. Third Party Suppliers of products and services and/or providers of products and services who fulfil your transaction. These suppliers may contact you as necessary to obtain additional information about you to facilitate and fulfil your transaction.
4. Our Service Providers who provide data processing services to us (for example web hosting), or who otherwise process personal information for purposes such as credit card and payment processing, business analytics, customer service, marketing, or distribution of surveys, to facilitate the delivery of online services and advertising tailored to your interests, and/or fraud prevention. Our service providers will only process information as needed to perform their functions. They are not permitted to share or use the information for any other purpose.
5. Business Partners with whom we may jointly offer products or services, or whose products or services may be offered on our Website. If you choose to access these optional services, we will on occasion share your Personal Information with those partners.
6. Where Required or Permitted by Law - such as to protect ourselves against liability, to respond to subpoenas, judicial processes, legitimate requests, warrants or equivalent by law enforcement officials or authorities, to investigate fraud or other wrongdoing or as otherwise required or necessary in order to comply with applicable law, protect our legitimate interests or to the purchasers in connection with any sale, assignment, or other transfer of all or a part of our business or company. We may also, in compliance with applicable law, disclose your Personal Information to enforce or apply the terms and conditions applicable to our services or to protect the rights, property, or safety of IOV, our users, or others.
7. Business Reorganization- such as part of any sale, assignment or other transfer of our business, or transition of service to another provider. We will ask for your consent if required by applicable law.
8. 9.        We provide appropriate protections for such sharing as required by applicable law to prohibit third parties from using your Personal Information for their own purposes, and to address the security and confidentiality of your Personal Information. Except as disclosed in this Privacy Policy or as required or permitted by applicable law, we will not disclose your Personal Information to third parties without your consent.

Sharing of Information Collected

4. We may share your Personal Information to:

1. IOV Group of Companies;
2. Payment network operators and credit card verification providers, (including VISA, MasterCard, China Union Pay, where applicable), governmental agencies, regulatory authorities, if and when required;
3. Government authorities and agencies such as MCMC, customs, immigration, safety and security personnel;
4. Data analytics, marketing agency, third party suppliers of products and services, business partners or service providers, parties which have business or contractual dealings with IOV and the IOV Group of Companies, and other third party who is able to demonstrate that you have explicitly consented to the disclosure of your Personal Information by us to such third party (collectively known as “Authorised Third Party”)

5. Your Personal Information may also be shared or transferred to any of our actual and potential assignee, transferee or acquirer (including IOV Group of Companies), or in connection with any corporate restructuring or exercise including our restructuring to transfer the business, assets and/or liabilities.
6. As part of our effort to serve you better, we are constantly enhancing and expanding our products and services to fulfil your ever-growing needs. In order to realise this business aim, we will from time to time share your Personal Information with the IOV Group of Companies and the Authorised Third Party to make available promotions, offers, products or services which may or may not belong to us. However, to ensure that you will not receive unwanted communications, only information with regards to promotions, offers, products or services which are relevant to the transaction you have completed with us will be shared.
7. In the circumstances set out in this Privacy Statement where we share your Personal Information to a third party, we will ensure that the security measures that such party has in place in relation to the processing of your data are at least as stringent as those employed by us, if not better. This does not apply where we are required to pass your information to a certain third party by operation of the law.
8. In the event we go through a business transition, such as sale of part or all of our assets, merger or acquisition, your Personal Information will likely form part of this transition and be transferred.
9. We do not sell or rent any of your Personal Information to any other parties. We may share your anonymous and/or aggregated information about all our users with the IOV Group of Companies and/or third parties.
10. For any inquiries regarding the handling and management of Personal Information disclosed to, or shared with IOV Group of Companies and/or third parties hereunder, you can contact us in the manner described under the “Contact Us” section below.

Cookies

11. Cookies are small files containing information which are downloaded to your device when you visit our Website. We use cookies to recognise your preference information, keep track of your bookings and purchases and facilitate site administration. If you continue to browse our Website without changing your web browsers or device settings that control cookies, you agree to receive cookies when you use the services on our Website.
12. Most web browsers automatically accept cookies, but, if you prefer, you may set your browser to prevent it from accepting cookies. The “help” portion of the toolbar on most browsers will tell you how to disable cookies.
13. It is important that you prevent unauthorised access to your password and your computer. You should always log out from after using a shared device.
14. There are 4 types of cookies used on our Website:

1. Functionality: These cookies enable you to use our Website. These cookies are essential to enable you to browse our Website and use certain features. Disabling them may prevent you from using certain parts of the Website. Without these cookies, features like login, booking and paying activity cannot be provided. These cookies also help keep our Website safe and secure.
2. Preference: These cookies store information such as your preferred country, language selection and website preferences. Without these cookies, our Website may not be able to remember certain choices you’ve previously made or personalise your browsing experience by providing you with relevant information.
3. Analytics: These cookies collect information about how you use our Website such as which pages you visit regularly. These cookies are used to provide you high-quality experience by doing things such as tracking page load, site response times, and error messages.
4. Content/Advertising: These cookies gather information about your use of our Website so we may improve your experience and provide you with more relevant content and advertising. They remember that you've visited our Website and help us understand usage of our Website. Some of these cookies are from third parties that collect information about users of our Website in order to provide advertising (on our services and elsewhere) based on users’ online activities (so-called "interest-based advertising") on our Website and elsewhere online. The third parties involved in interest-based advertising collect internet browsing information (e.g. websites visited, time of visit) across different websites and over time, and they may use the information they collect on our Website to provide you ads (from us and other companies) across the internet.

Data storage

15. The headquarters of IOV is located in Malaysia. However, we may transfer and store your Personal Information on our servers located overseas. Such transfers are necessary pursuant to our contract with you and/or our contract(s) with the relevant third parties.
16. We will secure the storage in compliance with the minimum security measures prescribed under the Personal Data Protection Act 2010 of Malaysia, its regulation and standards, in the following manners:

1. Register those who have access to the storage;
2. Control and limit access based on necessity;
3. Maintain proper record of access and transfer of Personal Information;
4. Ensure all employees of IOV Group of Companies’ protect confidentiality;
5. Conduct awareness programmes to educate employees on responsibility to protect Personal Information;
6. Establish physical security procedures;
7. Bind third parties involved in processing of Personal Information; and
8. Do not use removable device and cloud computing service to transfer or store Personal Information without written consent from IOV’s senior management.

Your consent

17. IOV Group of Companies, third party suppliers of products and services, business partners or service providers engaged by us will obtain your consent to collect and use your Personal Information at the time of collection, subject to certain legally prescribed circumstances where your consent is not required. Where required by law, IOV will adopt an ‘opt-in' policy to obtain your express written consent when collecting your Personal Information. You may be asked, for example, to click next, continue, proceed, sign a form or tick a box.
18. Generally, in using the Website, you consent to the collection and use of your Personal Information by us in the ways described above (which may change from time to time) unless and until you inform us to the contrary. You may submit a request to withdraw your consent at any time by contacting us. By providing us Personal Information of any third party individual(s), you represent and warrant that the individual(s) has been informed of and consents to the terms of this Privacy Statement, as may be amended from time to time.
19. However, we will provide you with an avenue to unsubscribe from receiving marketing, communications, promotional offers, newsletters or any other communications from us.

Access to and Correction of Your Personal Information

20. We will be able to provide you or make any correction to your stored Personal Information upon receiving a request via our e-form.

Minors* Under Age of Majority

21. We cannot distinguish the age of visitors to our Website. If you are a parent or guardian of someone under the age of majority in the territory you’re residing in, who has provided us his/her Personal Information without your knowledge and consent, you may request that we remove such information by contacting us.

Last updated on 8th December 2022

Group Buy Order

Group Buy is services which enable Merchants, Vendors or Affiliates to start Group Buy product items on iOnefood platform and allow people to invite others to purchase in bulk jointly and enjoy better prices or secure promotional value deal. This makes it easier for you to organise group orders with multiple participants iOnefood Platform. These terms and conditions govern your use of the Group Buy order service.

How it works

Merchants or Vendor start a Group Buy Product Item, the following is submitted to iOnefood Admin support for Group Buy Product item creation and setup for Local or Interstate delivery.

1. Product Name and Description
2. Picture for menu
3. Target quantity
4. Base Price
5. Commission (if applicable)
6. Location and time

Merchant may opt to use Affiliate or iOnefood as Host to organize and handle distribution. A service fee of minimum RM1 or 5% whichever is higher per pack quantity will be included to the Product Item price.

Affiliate can start a Group Buy product item by contacting iOnefood Admin Support with the desired Product items information. Affiliate Host will earn commission of minimum RM1 or 5% whichever is higher per pack quantity to host and manage pickup distribution.

1. Merchant or Vendor Name
2. Product Name and Description
3. Picture for menu (if available)
4. Target quantity
5. Location and time

Affiliate Host Eligibility

Affiliate can start a group order as a host via iOnefood Platform if you are 18 years of age or older and you satisfy the other terms and conditions relating to the creation of an account and use of the Platform. Please submit your application using this form AHAF here.

Once you have started a Group Buy Product Item, you will be the “host” of the Group Buy Product Item. As the host, you can share a unique link or QR code with other users who will then be able to participate and join in your Group Buy by placing “Booking” on Product item via iOnefood platform.

Placing the Booking Order - To complete an Booking Order, please follow the onscreen instructions after clicking ‘Place Booking’. You may be required to provide additional details for us to complete your Order. You are required to review and confirm that all the information you provide, including the amounts, delivery details, personal details, payment information, and coupon or voucher codes (if applicable) is true, accurate and complete before you click “Confirm Group Buy Booking”. An Order is successfully placed when you receive an email confirmation containing your Order receipt from us.

Merchants or Vendors can accept or reject depending on the quantity limit reach for the Group Buy Product Items.

Email will be sent to all booking orders to proceed with payment once Merchant or Vendor has accepted the Group Buy Product items.

Payment to Group Buy booking Order - To complete an Order, please follows the onscreen instructions after clicking ‘Make Payment’. You may be required to provide additional details for us to complete your Order. You are required to review and confirm that all the information you provide, including the amounts, delivery details, personal details, payment information, and voucher codes (if applicable) is true, accurate and complete before you click “Confirm Group Buy Payment”. An Order is successfully placed when you receive an email confirmation containing your Order receipt from us.

User will be able to cancel booking order at any time until the Merchant Accepted the Group Product Items for payment process.

Affiliate will be notified by iOnefood Admin Support to prepare the necessary arrangement for the hosting location.All Group Buy booking orders should reach out directly to the host, merchant or vendor if there are any questions.

No amendments or changes may be made to the Group Buy Order  after it has been Accepted and Processed for payment.

Please contact iOnefood Admin Support if you (i.e. the host, merchant or vendor) wish to cancel the Group Product Items if you have any questions or issues with your Group Buy Product Items.

Interstate and On-Demand Orders

When you place an Order with iOnefood, confirmation email containing the Order receipt will be sent to you once you have made payment on our platform. Where applicable, Orders will include delivery fees and any applicable tax (e.g. goods and services tax, value-added tax, etc.).

Interstate Delivery – You may add products from multiple merchants or vendors and multiple product items in a single order base on the availability products and quantity offered by merchants or vendor.

On-Demand Local Delivery – You may add multiple product items offered by the same merchant only.

Placing the Order - To complete an Order, please follow the onscreen instructions after clicking ‘Checkout’. You may be required to provide additional details for us to complete your Order. You are required to review and confirm that all the information you provide, including the amounts, delivery details, personal details, payment information, and coupon or voucher codes (if applicable) is true, accurate and complete before you click “Proceed to make payment”. An Order is successfully placed when you receive an email confirmation containing your Order receipt from us.

Options or Special Instructions

iOnefood and the Merchant or Vendor (as the case may be) reasonably endeavour to comply with your special instructions for an Order, by providing selectable options on the product menu. However in some cases where additional price may apply (e.g. Additional Ingredients or Add-Ons, etc).

Please note that your Order may be subject to additional terms and conditions provided by the Merchant or Vendor. 

Allergens

iOnefood is not obligated to provide ingredient information or allergen information on the Platforms. Further, iOnefood does not guarantee that the Goods sold by Merchants or Vendors are free of allergens. If you have allergies, allergic reactions or dietary restrictions and requirements, please contact the Vendor before placing an Order on our Platforms.

Delivery Areas

iOnefood offer their Goods in specific delivery areas. By entering your delivery address on the Platforms, you will see that we make available to you at that time. Delivery areas may expand, shrink or change depending on weather and traffic conditions and situations of force majeure.

If your Order contains Alcohol or Tobacco (if applicable) and you or the recipient is or appears to be below the legal age, or fails to provide a valid proof of ID, iOnefood reserves the right not to deliver your Order to you.

Delivery Time

Interstate Delivery - Onefood shall deliver your Order to the delivery address provided by you, iOnefood will use suitable and available delivery service within your location base on your selected delivery date. iOnefood target to complete all deliveries on the specified delivery date and time for all Interstate orders per estimate provided on product menu. An estimated delivery time will be provided to you in your email confirmation but delivery times shall vary depending on factors that are not controlled by us (e.g. order quantity, distance, time of day (peak periods), availability of delivery riders, weather conditions, traffic conditions, etc.). You can view the remaining delivery time of an Order when you click on the Tracking Link provided in your “order History” on iOnefood platforms or sent to you via other messaging services. You acknowledge that the delivery time we provide is only an estimate and Orders may arrive earlier or later. To ensure that you do not miss a delivery of an Order, you should ensure that either you or someone is at the delivery location to receive the Order once an Order is placed.

Prior to placing the Order, You are required to select the available delivery dates provided for the Platform to display the Merchants or Vendors available on the selected date. Once you have selected a Vendor, you will be taken to that Vendor’s menu page for you to add the Goods to your cart.

On-Demand local delivery - iOnefood shall deliver your Order to the delivery address provided by You. iOnefood will use suitable and available delivery service within your location base on your order time. An estimated delivery time will be provided to you in your email confirmation but delivery times shall vary depending on factors that are not controlled by us (e.g. order quantity, distance, time of day (peak periods), availability of delivery riders, weather conditions, traffic conditions, etc.). You can view the remaining delivery time of an Order when you click on the Tracking Link provided in your ‘Order History’ on iOnefood platforms. You acknowledge that the delivery time we provide is only an estimate and Orders may arrive earlier or later. To ensure that you do not miss a delivery of an Order, you should ensure that either you or someone is at the delivery location to receive the Order once an Order is placed.

Prior to placing the Order, You are required to provide the delivery address in order for the Platform to display the Merchants or Vendors available in your delivery area. Once you have selected a Merchant or Vendor, you will be taken to that menu page for you to add the Goods to your cart. 

Unsuccessful or Failed Deliveries

In cases where we attempt to deliver an Order but we are unable to do so due to the reasons caused by you, including but not limited to:

1. No one was present or available to receive the Order; or 
2. Customer was uncontactable despite attempts to reach the customer via the phone number provided; or
3. Lack of appropriate or sufficient access to deliver the Order successfully; 
4. Lack of a suitable or secure location to leave the Order; or
5. In the case of Restricted Goods, customer did not meet the statutory age requirements or delivery did not deem it safe or appropriate for the customer to receive the Restricted Goods.

We will contact you via, among others, call or message, or email, to inform the unsuccessful delivery and next steps. In such cases, iOnefood reserves the right to cancel the Order without refund or remedy to you.

No-show Cancellations 

If you remain uncontactable or fail to receive the Order within 15 minutes from the time the Order arrives at your delivery address, iOnefood.my reserves the right to cancel the Order without refund or remedy to you.

Wrong Order, Missing Items, Defective Goods 

Upon receipt of your Order, if you discover that there are issues with your Order (e.g. wrong order, defective order, or missing items) please contact customer support via one of the methods indicated in Dispute and Refund process within 24hrs of receiving the goods or products. In some cases, iOnefood.my may request for photographic proof and/or additional information to properly investigate the issue with your Order. If we determine that the Order and/or Goods you received are not of satisfactory condition or quality, we will compensate you for your Order or parts of your Order. For further information and process guide, please refer to Dispute and Refund.

Order Pick-Up / Self-Collect

Interstate Delivery - Where available, you will have the option of collecting your Order in-person directly from the iOnefood premises ("Pick-Up") instead of having the order delivered to You. Email confirmation will indicate the time for you to Pick-Up the Order (“Collection Time”). In some cases, a reasonable delay may be expected. iOnefood may agrees to hold the Order for you at iOnefood or vendor premises for no more than the same day business hours (“Holding Time”) and shall not be obliged to provide the Order to you if you fail to Pick-Up your Order within the Holding Time. Your order number or valid ID will be recorded for self-collect goods as POD.

In the event of unreasonable delays in Pick-Up attributable to you, you bear the risk of any damage or loss of Goods or any deterioration in quality or change in condition of the Goods (e.g. changes in the temperature fit for consumption). In this case, you shall not be entitled to a replacement, refund or replacement of the Goods. You alone are responsible for inspecting the Goods/Order when you Pick-Up your Order and shall report any issues and/or defects to iOnefood before leaving the Vendor’s premises.

You will have the option to change pick-up to delivery within holding time via customer service online, a delivery fee must be paid and an invoice will be sent to you upon your confirmation of delivery address. Notification will be sent to you via email or other messaging system such as Whatsapp when your order is ready for pick-up.

If your Order contains Alcohol or Tobacco (if applicable) and you or the recipient is or appears to be below the legal age, or fails to provide a valid proof of ID, iOnefood reserves the right not to deliver your Order to you.

On-Demand Local Delivery - Where available, you will have the option of collecting your Order in-person directly from the Merchant or vendor premises ("Pick-Up") instead of having the order delivered to You. Email confirmation will indicate the time for you to Pick-Up the Order (“Collection Time”). In some cases, a reasonable delay may be expected. Merchant and vendor may agrees to hold the Order for you at iOnefood or vendor premises for no more than the same day business hours (“Holding Time”) and shall not be obliged to provide the Order to you if you fail to Pick-Up your Order within the Holding Time. Your order number or valid ID will be recorded for self-collect goods as POD.

In the event of unreasonable delays in Pick-Up attributable to you, you bear the risk of any damage or loss of Goods or any deterioration in quality or change in condition of the Goods (e.g. changes in the temperature fit for consumption). In this case, you shall not be entitled to a replacement, refund or replacement of the Goods. You alone are responsible for inspecting the Goods/Order when you Pick-Up your Order and shall report any issues and/or defects to the Merchant or Vendor before leaving the Merchant’s or Vendor’s premises.

Vendor Delivery
In some cases, our Merchants or Vendors will deliver the Order to you (“Vendor Delivery”). While we will use reasonable efforts to provide prior notice to you on Merchant or Vendor Delivery, this may not always be possible. Where Merchants or Vendor Delivery applies, we may ask you to contact the Vendor directly in the event of issues or delays in your delivery. iOnefood shall not be responsible in any way for Orders or Goods that are delivered by Merchants or Vendors.

If your Order contains Alcohol or Tobacco (if applicable) and you or the recipient is or appears to be below the legal age, or fails to provide a valid proof of ID, iOnefood reserves the right not to deliver your Order to you.

Prices and Payments
Prices quoted on our Platform shall be displayed in Malaysian currency and subject to applicable tax. Prices and offers on the Platforms may vary from the prices, and you accept that offers offered by our Merchants or Vendors (either on their own websites, mobile applications, or at their brick-and-mortar outlets). The way we display the prices of our Goods may vary depending on the Vendor, and the prices reflected on our Platforms may include or exclude SST or other equivalent tax as gazetted by Malaysian Government. 

Delivery fees are chargeable on every Order unless;

1. you opt to collect your Order directly from the Merchant or Vendor (“Pick-Up”)
2. you have a valid promotional or discount voucher and apply it at Checkout
3. unless stated otherwise.

Prices and additional charges (including but not limited to Delivery, Small Order or Service fees) indicated on the Platforms are as at the time of each Order and may be subject to change.  

A breakdown of the prices and additional charges (including but not limited to Delivery, Small Order or Service fees) are displayed before Checkout. When you place an Order, you agree to all amounts, additional charges and the final ‘Total’ amount which is displayed to you.  

After an Order is successfully placed, you will receive an email confirmation from us with your Order receipt.

Payment Methods - You can choose to pay for an Order using any of the different payment methods offered on the Platforms including our payment partners: Visa, Mastercard, TnG, Boost, GrabPay, MBB, ShopeePay, FPX or 3 Such other payment method we offer from time to time.

iOnefood reserves the right to offer additional payment methods and/or remove existing payment methods at any time in its sole discretion. If you choose to pay using an online payment method, the payment shall be processed by our third party payment service provider(s). With your consent, your credit card / payment information will be stored with our third party payment service provider(s) for future orders. iOnefood does not store your credit card or payment information.

You must ensure that you have sufficient funds on your credit and debit card to fulfil payment of an Order. Insofar as required, iOnefood takes responsibility for payments made on our Platforms including refunds, chargebacks, cancellations and dispute resolution, provided if reasonable and justifiable and in accordance with these Terms.

Cancellation / Changes

Interstate Delivery - Cancellation can be made 48hours prior to delivery date. Please submit your request through the Order History Record. Select the order and click the “I have a Problem” button and providing us below details: 

1. Order ID
2. Item(s) to cancel
3. Items to add
4. New Address
5. New Phone Contact

On-Demand Local Delivery – Cancellation is not possible once merchant or vendor has accepted your order as orders is process immediately upon payment is made online.

Dispute and Refund

You may request for a refund in circumstances if you have any issues with the order that you have received.

Any dispute must be submitted within 24 hrs from the date of Prove of Delivery (POD). iOnefood reserved the rights to reject any dispute, refund deemed unfit or unreasonable.

Please contact us via Customer Support by submit your complaint within 24hrs using the form provided in the Order History Record. Select the order and click the “I have a Problem” button.

1. Order ID
2. Refund Reason
3. Photos/video of food or drink whose packaging is being reported [ensure the photo provided is clear and not blurry]. 
4. Any other evidence that can be helpful for our investigation

If you are entitled to a refund in accordance with the refund and cancellation policies set out in these Terms, you agree that save as to purchases made using cash-on-delivery payment, we will credit the refund to the same online payment method (such as FPX etc) used to make the purchase.

We may require you to provide additional information or supporting documents prior to processing any refund, including picture proof of physical receipts for Pick-Up Orders. We may, in our sole discretion, refuse to process any refund if you fail to provide such additional information or supporting documents.

If you have not received a refund, you may wish to check your bank account again or contact your credit card company or bank as it may take some time for your refund to be posted. If you have done all of this and you still have not received your refund, please contact customer support for further assistance.

iOnefood reserves the right to cancel any Order and/or suspend, deactivate or terminate your iOnefood account in its sole discretion if it reasonably suspects or detects fraudulent behavior or activity associated with your iOnefood account and/or with your Order.

General Terms of Use for Refund and Balance Account

1. Refund and credit to user account may take up to Three (3) working days, subject to processing of approval.
2. A 5% processing fee will be levied on request of change and cancellation of order(s) or item within an order.
3. Approved refund amount will be credited to user Credit Transaction on iOnefood.my platform and can be used for purchase on all foods or services offered on iOnefood.my platform.
4. The Refund Balance Account is not transferable.
5. No interest is payable on the outstanding balance in the Refund Balance Account.
6. The currency will remain in MYR and cannot be convert or exchange to other currency.
7. Unused balance in the can be cash out after 14 days from the date of refund, User can use Request Cash Out Form here.

Vouchers, Discounts and Promotions

1. From time to time, iOnefood may run marketing and promotional campaigns which offer coupon or voucher codes, discounts, and other promotional offers to be used on the Platforms (“Coupon or Voucher”). Coupons are subject to validity periods, redemption periods, and in certain cases, may only be used once.
2. Coupons or Vouchers may not be valid when used in conjunction with other promotions, discounts or other coupons or vouchers. Additional terms and conditions may apply. 
3. Unless otherwise stated, Coupons or Vouchers can only be used on our Platforms. 
4. Coupons or Vouchers cannot be exchanged for cash.
5. iOnefood reserves the right to void, discontinue or reject the use of any Coupon or Voucher without prior notice Individual restaurants terms & conditions apply.
6. We may exclude certain Merchants or Vendors from the use of Coupons or Vouchers at any time without prior notice to you.